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Return Policy
Returning or exchanging items bought online
We hope you love what you ordered. But in case you don't—perhaps it's a little too big or the style just isn't you—we'll send you a new size, color, or style, or issue you a quick refund. Returns and exchanges are free when you use our prepaid return shipping label.
You have up to 45 days to return items purchased at Gap, Old Navy and Banana Republic, items purchased from xcsalemall may be returned at any time.
Get your invoice ready
Indicate what type of return you want to make by selecting one of the two return check boxes: standard or gift.
In the columns to the far right of each item, write the quantity of each item you're returning, as well as the codes for the reasons.
Detach the top portion of the invoice for your records.
Find or create the shipping label
Look in the delivery package for a prepaid return shipping label. If there isn’t one, do one of the following:
To ship via the U.S. Postal Service, print out a prepaid USPS return shipping label.
To ship via UPS, print out a prepaid UPS return shipping label.
Prepare your package
Pack your return securely, in the original package if possible, and include your completed invoice.
Affix your shipping label to the package, making sure no other tracking labels are showing.
Write down your tracking number for future reference.
Ship it
When your package is ready, do one of the following:
For the U.S. Postal Service, give it to your mail deliverer, drop it off at your nearest post office, or schedule a free at-home pick-up.
For UPS, drop it off at your nearest UPS location.
To exchange items by mail
Contact us to order a replacement item. This ensures you get the item you want, as well as credit for any discounts used. (Need to find the right item first? Start browsing.)
Return the item using the directions in "To return items by mail," above.
What happens next?
We bill your credit card for your replacement item and ship it for free.
As soon as we receive your returned item, we refund the purchase amount to the original method of payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.